Privacy Policy

 

Last Updated: October 2026

Healer.care (“Healer,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, how we protect it, and the choices available to you when you use Healer.care

1. Information We Collect

Depending on how you use Healer, we may collect:

Personal Information

• Name

• Email address

• Phone number

• Date of birth or age

• Billing and delivery information

• Account information

• Communications with Healer

Health Information

Because Healer.care is designed around symptoms and medication ordering, we may collect information such as:

• Symptoms

• Symptom severity

• Allergies

• Current medications

• Relevant medical information

• Information provided during medication ordering

• Information required to determine whether an order can be fulfilled

Transaction Information

We may collect information relating to your orders, including products ordered, order status, delivery information, payment status, refunds, and transaction history.

Payment card information may be processed by third-party payment processors and may not be stored directly by Healer.care

Membership Information

We may collect information relating to your Healer membership, including your membership plan, billing frequency, membership status, treatment order requests used, renewal dates, cancellations, and payment history.

Technical Information

When you use Healer.care we may automatically collect information such as:

• IP address

• Device type

• Browser type

• Operating system

• Pages viewed

• Dates and times of activity

• Website interactions

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Create and manage your account.

• Process and fulfill orders.

• Determine whether an order can be appropriately fulfilled.

• Communicate with you about your orders.

• Arrange delivery.

• Process payments and refunds.

• Provide customer support.

• Improve Healer and its services.

• Maintain platform security.

• Detect and prevent fraud, abuse, and unauthorized activity.

• Meet legal, regulatory, accounting, and reporting requirements.

• Protect the rights, safety, and property of Healer, our users, and others.

• Manage your Healer membership and membership benefits.

• Track and administer treatment order requests associated with your membership.

• Process membership payments, renewals, cancellations, and refunds.

Health information is used only for purposes permitted by applicable law and as necessary to provide or administer Healer.care services.

3. Consent

Where required by law, Healer obtains express or otherwise appropriate consent before collecting, using, or disclosing personal health information. By submitting health information to Healer.care for the purpose of requesting treatment, medication, or health products, you consent to Healer collecting, using, and disclosing that information as reasonably necessary to assess, process, fulfill, and administer your request, subject to applicable law. Where consent is required for a particular collection, use, or disclosure, Healer will obtain the appropriate form of consent.

Withdrawal of consent may affect our ability to provide certain services.

4. Disclosure of Information

We may disclose information where reasonably necessary to provide Healer.care services or where permitted or required by law.

Depending on the service you use, information may be shared with:

• Pharmacies and pharmacists

• Healthcare professionals involved in your order

• Medication suppliers or fulfillment partners

• Delivery and logistics providers

• Payment processors

• Technology and hosting providers

• Customer-support providers

• Fraud-prevention and security providers

• Professional advisors

• Government, regulatory, law-enforcement, or other authorities where legally required

We do not sell your personal health information as a source of revenue.

Health information is shared only where reasonably necessary to provide, administer, assess, process, or fulfill Healer services, or where otherwise permitted or required by applicable law.

5. Health Information

Health information is particularly sensitive.

Healer.care limits access to health information to individuals and service providers who require access for legitimate purposes and applies safeguards appropriate to the sensitivity of the information. Healer collects, uses, and discloses only the health information reasonably necessary for the purposes for which it is collected, used, or disclosed, subject to applicable law.

6. Cookies & Analytics

Healer.care may use cookies, pixels, analytics technologies, and similar tools to operate the website, understand usage, maintain security, remember preferences, and improve our services.

You may be able to control certain cookies through your browser or device settings.

7. Service Providers

Healer.care may use third-party companies to provide infrastructure and services required to operate the platform.

These providers may process personal information only as necessary to provide their services, subject to contractual, legal, and security requirements.

8. Security

Healer.care uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

No electronic system or method of transmission can be guaranteed to be completely secure.

In the event of a privacy or security breach, Healer will assess and respond to the breach in accordance with applicable privacy laws, including any applicable requirements to notify affected individuals, regulators, or other parties.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, resolve disputes, maintain records, comply with legal and regulatory obligations, and protect our legitimate interests.

When information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it in accordance with applicable requirements.

10. Access & Correction

Subject to applicable law, you may request access to personal information held by Healer about you and request correction of inaccurate or incomplete information.

Certain information may be withheld where permitted or required by law.

11. Privacy Complaints

If you have a concern about how Healer.care handles your personal information, you may contact us using the contact information provided on Healer.care, for questions, access requests, correction requests, consent withdrawals, or privacy complaints, you may contact Healer's Privacy Contact at healercare@yahoo.com

We will review and respond to privacy concerns in accordance with applicable law.

You may also have the right to make a complaint to the applicable privacy or regulatory authority.

12. Children

Healer.care is not intended for use by individuals who are not legally permitted to independently use the services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

13. Cross-Border Processing

Some service providers used by Healer.care may process or store information outside Canada.

Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.

Healer takes reasonable steps to ensure that information remains appropriately protected.

Where applicable, information processed outside Canada may be accessible to courts, law enforcement, or regulatory authorities in the jurisdiction where the information is processed.

14. Business Transfers

If Healer.care is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other corporate transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on Healer.care with a revised “Last Updated” date period.

16. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or Healer's privacy practices, contact Healer through the contact information provided on Healer.care

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